The "Death to Zhang" incident--the medical ethics that we have nowhere to place

News source: It has been reported recently that a staff member of the Shanghai Cancer Center of Fudan University had deliberately changed the name on the patient's visit card to “death to Zhang” after an oral quarrel with the patient surnamed Zhang.

The "Zhang to die" incident is undoubtedly a reflection of the moral problems of medical workers. As a medical worker, treating patients should be treated equally. How can the patient be renamed "Zhang to death" because of a dispute with the patient? Where does medical ethics lie?

The patient asked the hospital to publicly apologize for four months without reply

According to the wife of the renamed wife, Ms. Sun, this happened at the end of August this year. “On the afternoon of August 29, a kind nurse looked at our bill and found out that there was a payment.” When the family members of the patient took the invoice to the toll collection office and found the 5532 toll collector's refund, the two parties quarreled. . “The toll collector is a young girl who insists on not repaying the fees.” After several twists and turns, under the coordination of the hospital’s office, the refund is finally completed.

Then Ms. Sun was most angry. When she came to the hospital the next day with her husband, she found out that the name on the doctor's card was not known when she was changed to Zhang. Not only that, when it was found on the registered screen that “Zhang was dead”, the family members felt even greater personal insults and insisted on withdrawing the invoice and changing their name. The other party can tell that the information has been saved into the system and cannot be modified. It can only be registered again. After complaining to the hospital, Ms. Sun proposed to first publicly apologize to the hospital. "We must publicly apologize to the patients for the spiritual comfort they deserve. If it is really because the face cannot be publicly apologized, at least give a written apology." However, as of the Xiaobian press release, the family of Ms. Sun still did not receive an apology from the hospital.

The toller’s father has repeatedly apologized for the call

According to the director of the hospital's propaganda and development department, the name change was indeed the staff of the hospital. "On the day of the incident, the hospital's toll collectors did not feel happy with the patient's family members. The toll collector was very young and still in the internship period. Later, she used her inappropriate behavior to vent her heart."

After the incident, the interns received criticism from the hospital and extended the internship period for one year and fined 10,000 yuan. The father of the toll collector has also called the family members of the patient several times to express his apology. He also proposed that certain economic compensation can be provided, but all were rejected by Ms. Sun.

Some netizens said that the truth of the matter still needs further excavation. However, for any reason, as a hospital staff, they should abide by medical ethics and assume more responsibilities. The solution to the conflict between doctors and patients is not a day's work. Apart from doctors' self-discipline, they must continue to strengthen supervision and improve the system.